Privacy Policy — jidbaji

This Privacy Policy applies to all personal information collected, processed, stored, and shared by jidbaji in connection with the operation of its online betting and casino platform. It applies to all registered players, prospective users, and visitors to the jidbaji website and mobile-optimised service, regardless of the device used to access the platform.

jidbaji is a platform built specifically for the Bangladesh market, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond. Given the sensitive nature of financial transactions and personal identity data handled on this platform, we take our data protection obligations very seriously.

By creating an Account on jidbaji or by continuing to use the platform after this policy has been published, you acknowledge that you have read, understood, and consented to the data practices described in this Privacy Policy. If you do not agree with how we handle personal data, please discontinue use of the platform and contact us at support@jidbaji to request closure of your Account.

jidbaji collects personal information through several channels: directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and occasionally from third-party service providers who assist with payment processing and identity verification.

Information You Provide Directly

• Registration data: Full name, date of birth, mobile phone number, and email address provided when you create your jidbaji Account.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or birth certificate submitted during KYC verification.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account references used for deposits and withdrawals. We do not store full card numbers for Visa or Mastercard transactions — these are handled directly by PCI-DSS-compliant payment processors.
• Support communications: The content of messages, emails, or live chat transcripts you exchange with our support team.
• Responsible gaming preferences: Deposit limits, session time limits, or self-exclusion requests you submit voluntarily through your Account settings or by contacting support.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and preferred language settings.
• Usage data: Pages visited, games played, wagers placed, session duration, click paths, and navigation patterns within the platform.
• Transaction logs: Records of all deposits, withdrawals, bonus claims, wager placements, and game outcomes associated with your Account.
• Cookie and session data: As described in Section 5 of this policy.

jidbaji processes your personal data only where there is a lawful and legitimate basis for doing so. We use your information for the following purposes:

• Account creation and management: To register your Account, verify your identity, and maintain the ongoing security and integrity of your player profile.
• Service delivery: To enable you to deposit funds, place wagers, claim bonuses, withdraw winnings, and access all features of the jidbaji platform.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment methods including bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records.
• Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 18 years and that your account details are accurate and authentic.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities described in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat, email, and other support channels.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to honour deposit limits, time-out periods, or self-exclusion requests submitted by you or flagged by our responsible gaming systems.
• Platform improvement: To analyse aggregate usage patterns and improve the performance, reliability, and content of the jidbaji platform. This analysis uses anonymised or pseudonymised data wherever possible.
• Legal and regulatory obligations: To comply with any applicable legal obligations, including responding to lawful requests from relevant authorities.
• Communications: To send you account-related notifications (such as deposit confirmations and withdrawal status updates) and, where you have opted in, promotional communications about relevant offers on jidbaji.

jidbaji does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances set out below, and only to the extent strictly necessary for the stated purpose.

• Payment service providers: We share relevant financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors (Visa/Mastercard networks) solely to process your deposit and withdrawal transactions. These providers handle your data under their own privacy policies and are bound by contractual data protection obligations.
• Identity verification providers: During KYC verification, we may share identity document data with third-party verification service providers who assist in confirming the authenticity of submitted documents.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymised player identifier to facilitate game session management and payout calculation. These providers do not receive your full name, NID, or contact details.
• IT and infrastructure providers: We use trusted third-party hosting and cloud infrastructure providers. These providers act as data processors under our instructions and have no independent right to use your data.
• Legal and regulatory authorities: We may disclose your data when required to do so by law, court order, or the lawful request of a competent authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of the assets of jidbaji, player data may form part of the transferred assets. We will notify affected players of any such transfer and of any resulting changes to this Privacy Policy.

jidbaji uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and understand how users interact with the site. A cookie is a small text file placed on your device by the server when you visit a website. These files are read back by the server on subsequent visits to identify your session and preferences.

jidbaji does not use third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving you advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging into your jidbaji Account and using core platform features. Disabling functional or analytics cookies will not prevent platform access but may affect your experience.

jidbaji retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal obligations. We do not hold personal data for longer than is justified by a legitimate operational or legal need.

When your personal data is no longer required, it is securely deleted or permanently anonymised. Data that has been anonymised — meaning it can no longer be linked to an identifiable individual — may be retained indefinitely for statistical and research purposes.

jidbaji implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and the jidbaji servers is encrypted in transit using industry-standard TLS protocols.
• Encrypted data storage: Sensitive data at rest — including identity documents and financial records — is stored in encrypted form within secured data environments.
• Access controls: Access to player personal data is restricted to jidbaji staff and contractors who have a demonstrated operational need for that access. Access is logged and subject to regular audit.
• Two-factor authentication (2FA): Players are encouraged to enable SMS-based 2FA on their jidbaji Account to add an additional layer of protection against unauthorised login.
• Fraud monitoring: Our security systems continuously monitor account activity for patterns consistent with unauthorised access, credential stuffing, and other attack vectors.
• Incident response: In the event of a data security incident that may affect your personal information, jidbaji will notify affected players and take prompt remediation steps in accordance with our internal incident response procedures.

As a player on jidbaji, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and will respond to valid requests within 14 working days.

To exercise any of these rights, please contact our support team at support@jidbaji with the subject line clearly stating your request type (e.g., "Data Access Request", "Data Deletion Request"). We may need to verify your identity before processing your request to ensure we do not disclose data to unauthorised parties. Requests from players in Bangladesh Standard Time (BST, UTC+6) are processed during business hours; complex requests may take the full 14-working-day period.

Please note that some rights — particularly the right to erasure — may be limited where jidbaji is required to retain data for legal, regulatory, fraud prevention, or responsible gaming compliance purposes, as described in Section 6.

The jidbaji platform integrates with a number of third-party service providers to deliver its full range of features. These include payment gateway providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and technical infrastructure providers. Each of these third parties operates under its own terms of service and privacy policy.

jidbaji is not responsible for the data handling practices of these third-party providers once data passes outside of our direct control. We recommend reviewing the privacy policies of any third-party payment provider you use to deposit or withdraw funds on jidbaji, as their policies will govern how they handle the transaction data you submit to them directly.

The jidbaji platform does not contain links to external third-party websites for general browsing purposes. All navigation on the platform remains within the jidbaji domain and its directly integrated service partners.

jidbaji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. When we make a material change to this policy, we will update the Effective Date displayed at the top of this page and, where appropriate, notify registered players via the email address or mobile number associated with their Account.

We encourage all players to review this Privacy Policy periodically to stay informed about how we protect their personal information. The current version of this policy is always available at jidbaji/privacy-policy. Your continued use of the platform after any revision to this policy constitutes your acceptance of the updated version.

If any revision to this Privacy Policy materially reduces your privacy rights or alters how we share your data in a way you do not agree with, you may request closure of your Account in accordance with Section 11 of our Terms & Conditions. Requests can be submitted to our support team at support@jidbaji.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jidbaji handles your personal data, please contact our dedicated support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

When submitting a formal data subject request (such as a data access, rectification, or erasure request), please include your registered Account username or email address and a clear description of your request. We may ask you to provide a copy of an identity document to verify your identity before processing the request, in order to protect your data from unauthorised disclosure.

This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all players and visitors accessing jidbaji services. Players must be 18 years of age or older to register and use the jidbaji platform. For guidance on safe and responsible play, please visit our Responsible Gaming page.