Responsible Gaming at jidbaji

At jidbaji, we believe that gambling should be an enjoyable leisure activity — a source of entertainment, not a source of financial hardship or personal distress. Our responsible gaming programme is built on that conviction. We are committed to providing every player in Bangladesh with the knowledge, tools, and support they need to maintain a healthy relationship with gambling.

Responsible gaming is not a box-ticking exercise at jidbaji. It is an active, ongoing commitment that is embedded into every layer of our platform — from the identity verification process at registration to the spending control tools available in your account dashboard, to the round-the-clock availability of our support team. We monitor account behaviour continuously for signs of distress, and we will proactively reach out to players whose patterns of play suggest they may benefit from guidance or intervention.

We recognise that problem gambling can affect people from all backgrounds and all regions of Bangladesh — whether you are a student in Dhaka, a professional in Chittagong, or a player in Sylhet, Khulna, or Rangpur. The stigma around seeking help for gambling-related problems is something we actively work against. Contacting our team about a gambling concern is treated with complete confidentiality and without judgement.

Age verification is a mandatory step in the jidbaji registration process. Every new player is required to confirm that they are 18 years of age or older at the point of registration. In addition, we conduct Know Your Customer (KYC) checks that require you to submit a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or birth certificate — before your first withdrawal is processed. These checks allow us to independently confirm your age and identity.

If we have reasonable grounds to suspect that a player may be under the age of 18 at any point — not only at registration — we reserve the right to suspend the account immediately and request additional identity verification documentation. During any such suspension, the player will not be permitted to deposit, wager, or withdraw funds. If the investigation confirms the player is under 18, the account will be permanently closed.

• Players must be 18 years of age or older to register an account on jidbaji.
• Providing false date-of-birth information during registration is a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any funds held.
• Parents and guardians are responsible for ensuring that minors in their household do not access jidbaji or any other online gambling platform using their devices.
• We recommend using parental control tools such as device-level app restrictions, browser content filters, and supervised usage policies for any shared device used by children or teenagers.

jidbaji provides a range of voluntary tools that allow you to take a break from gambling — whether for a short cooling-off period or an indefinite exclusion. These tools are available at no cost, take effect promptly, and can be activated at any time directly through your account settings or by contacting our support team.

To activate any of the above tools, navigate to Account Settings → Responsible Gaming in your jidbaji dashboard, or contact our support team at support@jidbaji with the subject line "Self-Exclusion Request". Our team will process your request and confirm activation within one hour.

One of the most effective responsible gaming tools available on jidbaji is the ability to set strict limits on how much money you deposit and spend on the platform. Setting a personal budget is a straightforward, practical step that helps you keep gambling within the boundaries of entertainment rather than financial pressure.

jidbaji allows you to configure the following types of financial controls from within your account settings:

• Daily deposit limit: Set a maximum amount you can deposit within any 24-hour period. For example, you might set a daily deposit cap of ৳2,000 to ensure gambling does not impact your daily budget.
• Weekly deposit limit: Set a total deposit ceiling across a rolling 7-day window. A weekly cap of ৳8,000, for instance, spreads control across the week and prevents catch-up depositing.
• Monthly deposit limit: The broadest budget tool — set a maximum total deposit amount per calendar month. A monthly cap of ৳20,000 gives you a clear, accountable monthly gambling budget.
• Loss limit: Set a ceiling on how much you are willing to lose within a given daily, weekly, or monthly period. Once the loss threshold is reached, further wagering is blocked for the remainder of that period.
• Session time limit: Set a maximum duration for any single gambling session. When the time limit expires, you receive an on-screen notification and the option to end your session.
• Wager limit: Cap the maximum stake amount per individual bet or spin to prevent high-volume losses in a short period.

We strongly recommend that all players — regardless of whether they consider themselves at risk — set a monthly deposit limit as a baseline financial hygiene measure. Responsible gaming is not only for players in difficulty; it is a best practice for everyone who enjoys gambling as a form of entertainment.

Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is a behavioural condition characterised by a persistent inability to control gambling behaviour despite harmful consequences. It can affect anyone and tends to develop gradually rather than suddenly. Recognising the early warning signs is important for taking timely action.

The following are commonly recognised warning signs that gambling may be becoming a problem. This list is not exhaustive, and experiencing one or more of these signs does not automatically mean you have a gambling disorder — but they are meaningful indicators that warrant honest self-reflection.

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
• Gambling with money that should be reserved for essential expenses such as rent, food, utility bills, or loan repayments.
• Borrowing money from friends, family, or financial services specifically to fund gambling activity.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
• Using gambling as a way to escape stress, anxiety, depression, boredom, or other negative emotions.
• Neglecting work, education, personal relationships, or health-related responsibilities due to time spent gambling.
• Repeatedly making unsuccessful attempts to reduce or stop gambling despite a genuine desire to do so.
• Continuing to gamble even after it has caused significant financial, personal, or professional difficulties.

The following questions are adapted from internationally recognised responsible gambling screening tools. Answer them honestly, and for your own benefit only. There are no right or wrong answers — this is purely a tool for personal reflection. If you find that several of these statements apply to your experience, we encourage you to use the self-exclusion or limit tools described above, or to contact our support team for a confidential conversation.

If you answered yes to three or more of the above questions, it may be beneficial to speak with a counsellor or to use the responsible gaming tools available on jidbaji. Answering yes to five or more suggests that professional support could be genuinely valuable for your situation.

jidbaji believes that players who are experiencing difficulties should have access to support from multiple sources — not only from our own team. The following guidance is provided to help players in Bangladesh find appropriate help.

In addition to professional counselling, the following practical steps can make a meaningful difference for players who are concerned about their gambling habits:

• Talk to someone you trust. A family member, close friend, or community leader can provide valuable perspective and emotional support. Many players find that simply articulating the problem aloud to someone they trust reduces its psychological hold.
• Use jidbaji's built-in tools. Activate a deposit limit, session time limit, or self-exclusion period directly from your account settings. These tools are immediate and free of charge.
• Take a technology break. Removing the jidbaji shortcut from your device's home screen, logging out after every session, and enabling screen time controls on your smartphone can all reduce impulsive access to gambling platforms.
• Keep a gambling diary. Recording how much time and money you spend gambling each week — and how you feel before, during, and after each session — can provide a clear and objective picture of your gambling behaviour over time.
• Set a strict entertainment budget. Treat gambling as one line item within a broader personal budget, alongside other forms of entertainment like dining out or cinema tickets. This framing helps maintain proportion and discourages spending beyond your means.
• Explore other hobbies and activities. Filling time previously spent gambling with alternative leisure activities — cricket, football, music, community groups, or learning a new skill — can significantly reduce the urge to gamble out of boredom or habit.

Our responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a self-exclusion, reduce a deposit limit, ask a question about your account activity, or simply talk through a concern in confidence, we are here to help.

This Responsible Gaming Policy was last reviewed and updated on 1 January 2026. It applies to all players and visitors accessing jidbaji services. Players must be 18 years of age or older to register and use the jidbaji platform. For full terms governing your account and use of the platform, please refer to our Terms & Conditions and Privacy Policy.